[Big Block Diesel] (“we”, “our”, or “us”) is committed to protecting your privacy and complying with British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

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This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and delivery services in Vancouver, BC and surrounding areas.

 

1. Information We Collect

We collect personal information to provide our delivery services efficiently and securely. This may include:

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Personal Information:

• Name

• Contact information (email, phone number)

• Pickup and delivery addresses

• Payment or billing information

• Business details (if applicable)

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Non-Personal Information:

• IP address

• Browser and device information

• Usage data from your interactions with our website

We only collect personal information necessary for the purposes outlined in this policy.

 

2. Why We Collect Your Information

We collect and use your information to:

• Provide and manage delivery services (Same Day, Overnight, Freight, etc.)

• Schedule pickups and deliveries

• Communicate with you about orders and inquiries

• Process payments and invoices

• Maintain and improve our website and service offerings

• Meet legal and regulatory requirements

 

3. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

 

4. How We Share Information

We do not sell or rent your personal information. We may share it with:

• Delivery drivers and logistics partners

• Third-party service providers (e.g. payment processors)

• Legal authorities, if required by law or to protect our legal rights

• Business successors in the event of a merger or sale

We ensure these third parties adhere to confidentiality and data protection standards.

 

5. Data Storage and Security

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These include physical, administrative, and technological safeguards. However, no system is completely secure.

Your data may be stored in Canada or in other jurisdictions, subject to applicable privacy laws.

 

6. Access and Correction

You have the right to access your personal information and request corrections if the information is inaccurate or incomplete. To make a request, please contact us using the details at the end of this policy.

 

7. Retention

We retain personal information only for as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, information is securely deleted or anonymized.

 

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site usage. You can adjust your browser settings to refuse cookies, though this may impact some website functionality.

 

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under that age.

 

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.